Highways England awards Daisy IT Support Services contract
Daisy Group has further consolidated its growing presence at the heart of the nation’s critical infrastructure – by winning a £2.6m deal to provide crucial support to Highways England.
The UK’s leading provider of IT, telecoms and cloud services will supply an end user service desk function that will support government-owned HE’s integrated supplier management system.
The move will enable HE to benefit from greater day-to-day engagement with its service chain; better and more cost-effective relationships with its suppliers; and faster, more agile access to its management information.
Daisy Group already provides vital services to central and local government, the emergency services, major air and rail networks, and the NHS.
The 3+2 year HE contract will enable a single point of contact for all users and supply chain partners involved in underpinning HE’s delivery of the government’s Road Investment Strategy.
The strategy’s key aims include investing in the design of the national road network; linking it to ports, airports and rail; building the Northern Powerhouse; creating new opportunities for housing and development; and improving access to jobs.
Daisy’s experts will support HE’s 4,000+ employees throughout England and Wales with a single point of contact (SPOC) service desk, retaining ownership of tickets through to clearance and closure, for all IT-related queries.
The desk will capture, triage, assign, manage and, where possible, resolve incidents in line with HE’s Incident Management policy.
It will also provide password resets and Single-Sign-On management; regular user communication and updates; and Office 365 portal access management.
A spokesman for Daisy Group said: “We are delighted to have been selected as the partner for this strategic initiative. Our capability and experience in delivering national infrastructure-critical services to a wide range of customers enables us to fully understand the importance of a robust technological partnership of this kind. We now look forward to supporting HE’s important work.”
Daisy is a digital provider of end-to-end business communications, IT and cloud services, and is the UK’s largest independent provider, with 600,000 customers, 1,700 partners, 3,700 employees, and 30+ locations nationwide. It provides services to half of the country’s high street retailers and is at the technological heart of the nation’s critical infrastructure.